Responding to the British weather should stand us in good stead for responding to changes in the business environment. 'When the going gets tough, the tough get going' and we're certainly having to help our clients work harder and smarter on customer development and retention.
We're doing lots more email and social media campaigns across many different sectors as clients are keen to maintain conversations with their customers even when business is quiet. No PR campaign is now complete without thinking about social media and how that could impact and certainly no crisis PR policy can afford not to make the most of social media - as Jimmy Carr demonstrated last week!
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